We bought $700 tickets to see a show we really wanted to see, but ended up being unable to make it.
We tried selling it on Ticketmaster, where you can in theory set your own price, or accept their "best offer". Our best offer was somewhere in the neighborhood of $150, and given that it was the night of the show, we accepted it.
We paid $54 per ticket in "processing fees" when purchasing, and paid $50 in more "processing fees" when selling. I'm sure the eventual buyers of our tickets probably had to pony up something like that as well.
If I had a magic button that made everyone above a certain level working there destitute and homeless, I'd probably break my finger pushing it.
Their whole business is based on bullying, dark patterns and ripoff, they either go out of business and become homeless or turn out to be the next president of the united states.
> Their whole business is based on bullying, dark patterns and ripoff
No. It’s based on monopoly. There are a limited number of venues that can host a modern superstar, generally no more than one per geography, and Ticketmaster made it a point to represent all of them. Which means any modern superstar and their fans must work through Ticketmaster. Which, in turn, enables this nonsense.
The cause is monopoly. Not “bullying, dark patterns and ripoff;” those are effects.
The venue contracts with Ticketmaster to hike all the fees and shit, which then get kicked back in some percentage to the venue (and sometimes the band) and Ticketmaster takes the heat.
So the 50% that goes to “Ticketmaster” may be 80% to the venue.
Michael Rapino, the CEO of Live Nation regularly boasted about how for sports events people take pride in paying thousands of dollars for tickets near the front, and how he wishes it was the same for music.
Live Nation had been engaging in a venue refit programme to make a higher percentage of venue seating - 40% or so - ‘premium’ seating where they can charge far higher rates.
As someone in this thread pointed out the biggest problem with tickets is that (at the top end) musicians certainly but sports teams also sell tickets far below market rates.
It’s a catch 22: if you are a sports team and only sell $1000 tickets you might sell out the show but you alienate your core base who buy lots of other stuff like shirts and caps and beer. If you’re only selling to VIPs you slowly kill what makes your team valuable.
For music it’s harder: for superstar artists you could almost certainly sell out a stadium at crazy prices. But the fans are going to feel gouged and are going to be very vocal and for a lot of musicians that is a red line. There’s been a lot of controversy recently over airline style ‘dynamic’ demand-driven pricing for concerts, and a lot of big name artists have come out against it.
Again, it kills the golden goose. Better to have fans who will pay $100 a ticket every time you tour for the next 20 years whether you are fashionable or not than sell out three years for $1000 a ticket to people who won’t want to buy if you’re not the hot thing.
I was stunned by the prices of shows these days. The closest venue used to be $200 for up close, EXPENSIVE seats. Now they're $350 for open lawn. This is only 5 years apart, and the only difference is they use Ticketmaster instead of selling themselves.
That genuinely blows my mind. I can't even begin to imagine how a show could be so incredible as to be worth that much, but I guess that just means I'm not the target market.
Solution that might be anti user friendly. Tickets are bought and assigned to a persons name at time of purchase. They can only be refunded at cost and resold at cost to buyers. Release of tickets refunded shall be reposted for resell at a random time after attempting a refund.
This will however allow people to pay for bots that will purchase tickets on their behalf. But I believe a verification system can prevent that from happening if one would like. But the incentives aren’t there to do so.
The problem for seated events is variations on, four people buy tickets together, seats ABCD, and the people in seats B and D drop out. They have friends who would buy the empty seats, but instead end up with a stranger in between them.
Or two people buy seats together, one can’t make it, and now the other person is stuck sitting with a stranger. And they have a friend who also wants to go who is also sitting alone.
The venue might still sell out but it’s a worse experience for everyone. Even groups who all get in together get annoyed by people trying to swap seats or cram in the aisles to be with their friends. Venue staff are stuck dealing with crowd control issues.
i experienced the opposite of this, bought tickets for a band i didn't really want to see, and ended up selling it on ticketmaster for a profit shortly before the concert
i felt like i accidentally made money on some esoteric stock market
Hard to care what happens to a company like TicketMaster. As you build your company, ask yourself how they ended up like this.
Do you think the founders had this outcome in mind when they started (everyone hating them and seeing them as an evil money grab)? They probably started with a different ethos.
A good reminder that what we do can change - we need to instill our values into the basics of everything we build, otherwise we'll just be building the next TicketMaster, Oracle, or Meta.
As far as I know, we get one go. Let's build things that matter and make the world a better place. Greed will even ruin concerts otherwise.
It's hard to sympathize with the experience between scalping, which is bad, but also now there's all sorts of priority queues for people with various levels of pay-to-play which are pretty distasteful. AMEX presale, cell carrier presale, etc. all feels terrible. And the show is fun but my local arena renovated within the last decade and now feels like an airport terminal with all the tiered lounges, ripoff concessions even for an arena (I saw a $48 espresso martini), etc.
Similar to how I hear that Disney has basically made going to its resorts and scheduling Fastpass basically a second job.
Oh, for what it's worth, I might only go to an arena show once or twice more in my life, to see those "would like to see them in my lifetime before they break up or die" bands.
Took my daughter to see something recently. Show was good, venue was fine. Buying the tickets was fast and easy, they were just expensive af scalped tickets.
> Do you think the founders had this outcome in mind when they started?
Maybe not this _exact_ outcome but largely yes I suspect they did. Capitalists rent seeking all the way through their history and if you put money first in any business venture you will always feel pressure to enshitify. See 1994 Pearl Jam vs TM and monopolistic behavior 30 years ago.
> Maybe not this _exact_ outcome but largely yes I suspect they did.
Sorry, this simply isn't the case. Before TM, the best available ticket was whatever the vendor you were dealing with had in their inventory. TicketMaster was started by 3 people who wanted to make the process of getting the "best available" ticket easier than going to all the disconnected ticket-sellers and finding out who had the best ticket.
The company changed models in the 1980s when a new owner took over who was solely focused on revenue.
> See 1994 Pearl Jam vs TM and monopolistic behavior 30 years ago.
Your takeaway seems different than mine. I see a company who could have changed or been regulated 30 years ago. Now they'll slowly die or be replaced quickly by something better like an AI ticketing system. Finding someone who likes TicketMaster today is impossible. When TM launched, everyone loved it. What a loss.
As many of us here have a role in how our companies are built and what they become, it is worth asking how TM lost its way and how we can avoid bringing the same level of gross, enshittified capitalism into the world with what we build.
> Now they'll slowly die or be replaced quickly by something better like an AI ticketing system.
I highly doubt it. The merger with LiveNation made them much more than a ticketing service. They now also handle artist management, concert promotion, and venue ownership. In fact "Live Nation-Ticketmaster maintains "monopoly control" over the top 100 amphitheaters and 100 arenas worldwide" [1]
How long is the Ticketmaster-LiveNation exclusivity contract with the artists and the venues?
- Whether 1 and 10 years, the monopoly could fall for another provider in half the median duration. In fact, venues could collide together to replace the monopoly.
- Or, if Tickermaster really provides an extra income to venues able to change the type of venue by an order of magnitude, we might see an elitist top-class of artists, and then a non-elitist second class with more popularity, more decent venues, and affordable prices.
- Then we can talk about why we always hear the same artists on radio.
Why the disingenuous response. What I linked was an article entitled "New Report Exposes Live Nation-Ticketmaster’s Monopoly Control of Top Arenas and Amphitheaters Worldwide". The fact that they monopolize venues strongly discounts your suggestion that they will "slowly die or be replaced quickly by something better like an AI ticketing system".
2 months ago and the experience was great. Ordering tickets through ticket master was easy and everything went smoothly using the ticket to enter the venue was also smooth.
I go to a few concerts a year and enjoy them, but the only Ticketmaster concert I’ve ever been to was last year. I paid $115 each (with fees!) for good floor seats to see Weezer, Dinosaur Jr, and the Flaming Lips in 2024. The multi hundred or multi thousand dollar event tickets are insane, I’d never pay that much for a concert.
I am lucky to have local independent music venues (First Avenue in Mpls, they own a few local venues) with sub $100 ticket prices that have acts I want to see, which isn’t the case for everyone. Taylor Swift fans (for example) are squeezed as hard as possible for every penny, I think it’s absolutely disgusting.
Here in Oslo Norway, Ticketmaster is almost everywhere. Yet the local venues, Ticketmaster ones included, have tons of shows in the $30-50 range. That's for venues with a capacity for 500-1500 people.
We have larger venues for larger artists, almost always international ones, and there ticket prices are often starting at around $80-100 and quickly go way up if you want a good location.
However personally I found I enjoy the sub-$40 concerts the most. Mainly because the smaller venue lets you get close, sound is usually much better and quite often I find a lot more passion on stage at these venues, which turns into more memorable experiences. And if the concert ends up not being my thing or just not that great, then I've just wasted the price of a few beers so no big deal.
One thing that keeps Ticketmaster in its reins here in Norway is our legislation, which limits the kind of processing fee shenanigans and similar they can do. Also scalpers became much less of a problem after they introduced a law that you can't charge more than the original price when reselling tickets.
I stopped being willing to give money to Ticketmaster years ago, which automatically means that there are entire venues and artists that are off limits to me. That meant I spent more time and money on smaller, independent venues and artists.
And honestly? It really improved my concert-going experience.
I regularly go to smaller local venues to see shows. It usually costs ~$40, but even there the tickets are sold by Ticketweb, which of course is owned by Ticketmaster. It's cheaper, but it's impossible to get away from the evil empire.
Not in any way to defend Ticketmaster's unscrupulousness, but my undergraduate university used TM for the student football tickets and we had none of the unfairness, which leads me to agree with the sentiments that TM is actually following the will of the artists / event managers. At school, we could sell our tickets to other students gray-market, and just "transfer" them for "free" in the TM app without issue. They even started out with static QR codes, but decided to enable the "live" updating QR codes due to embarrassments with duplicate ticketers denied entry. So not only is TM to blame, they are the henchmen.
In the music festival world, there is a TM subsidiary, In the same venue you can see fees differ by dozens of percent based on who the Artist, the ones known for being good people are much lower even if the base ticket price is identical
So TM is just the stooge doing terrible things that the artist wants to do, but would prefer someone else take the heat for it? All while the artist engages fans as their parasocial friend, who would never do them wrong?
That's cynical enough for me to want to believe it.
"The acts are responsible for all of it. They set the ticket prices. They created the large fees. Ticketmaster is paid to take the heat. Because the acts don’t want their fans to hate them. Even worse, the fans don’t hate them even when they’re told the acts are at fault, they just don’t believe it!"
For more insight into ticket pricing, see [1]
That said, up until I read this Ars article, I understood what Ticketmaster was and why they exist and kind of had few problems with it or moral compunctions about it; the concert business is cut-throat and it's very hard to turn a profit without some of these tactics in place. I find this new revelation about protecting revenue by actively supporting + enabling the corrupt reseller market to be quite fucking distasteful though!
Well, I look forward to getting another 45 dollars of credit to spend only at ticketmaster in five years through a class action1. Hard not to be cynical about it when the fines when caught are tiny.
In Vancouver, Canada, the PNE (Pacific National Exhibition), owned by the City of Vancouver, got fed up with Ticketmaster and created its own ticket-vending outfit called Ticketleader.
This PDF document from 2010 (don't let the 2018 in the URL fool you) still mentions TicketMaster. It is an announcement in connection with the 100 year anniversary (1910 - 2010):
Masters tickets are arguably one of the hardest to get for any event but they do a very good job of making it a fair process, all in house: https://tickets.masters.com/en_US/ticketsFAQ
There is no business that I hate more than TicketMaster.
In 2016, the OKC Thunder were making a playoff run. They just advanced to the finals and tickets were set to "go on sale to the public" at 10am on a certain day. I signed up for an account, got logged in, etc. and kept refreshing the page around 10am that day, card in hand to buy. The second that time elapsed, all tickets were sold out. Yet somehow thousands of tickets were available for "resale" instantly at $100+ more per ticket PLUS a transfer fee. My jaw was on the floor. Absolute and complete bullshit. I knew the gig then. It was obvious they just let all tickets get bought up by resellers/scalpers/bots without a care in the world for the actual fans. They actually make even more money allowing it to be this way due to the extra transfer fees on top of the original sale. I watched the finals on TV instead since I didn't have the money for that earlier in my career. Burn this company to the ground with the heat of a thousand suns.
Ticket brokers control 85%+ of the market. The problem is that they’re completely insulated from any scrutiny by the platforms (Stubhub and Vividseats actively work with larger ticket brokers as well). Punishing Ticketmaster doesn’t really change that dynamic.
The answer is easy. Don't buy crazy expensive tickets.
I think this is a knock on effect of wealth inequality. People on here are talking about buying $700 tickets. My first thought is that the price sounds insane, but my second thought is to recognize that some folks have way more disposable income than I do. So $700 might be just another night out for someone else...
I know people who go to a big stadium show every so often and basically don’t spend any other money on music. I know other people who are going to $0 to $20 shows every week.
They feel like different hobbies and communities nowadays, and I don’t think that was always so true.
I love going to concerts and love going to sport events. Ticketmaster is awful, but most of the ticketing platforms are. I always talked with fellow friends how we would love to start a new startup for this, for selling tickets, a fair one, etc. But of course people in the industry wouldn't want it. Really a shame, because it would be one of those cases where I'd be working on somethign that excites me so I would give it all.
Selling tickets is a really tough really low margin business with a ton of gatekeepers and risk.
First up you need to convince promoters to give you the tickets. Not artists. When an artist signs a deal with a promoter the promoter owns the tickets and can pretty much do what they want.
Problem is, a lot of good promoters in the US particularly are owned by Live Nation, which owns Ticketmaster.
That’s fine though - just work with promoters who aren’t owned by Live Nation! Only problem is the venues those promoters are hiring are owned by Live Nation.
Also, a bunch of artist management companies are owned by Live Nation too.
So if you want to sell tickets for shows in non-Live Nation affiliated venues for non-Live Nation affiliated artists that’s fine.
But those are going to be small shows with relatively unknown artists. The risk increases in inverse proportion to the size of the show and profile of the artist. The promoter you’re dealing with is going to want cash up front, so as the ticketing company you’re going to have to loan them the money. If they run or the show flops or whatever else you are left holding the can.
And because you’re tiny and dealing with unknown shows you’re never going to get allocation for big name shows, so you’re not going to be able to build a valuable list of consumers that you can cross sell shows to.
And for the shows you’re selling you’re going to be left with remnant inventory and so you need someone with good lists who can shift that for you. So you’ll probably end up giving Ticketmaster 30-40% of your allocation from the promoters you are working with.
eTix is good. The quoted price for a show was $20. I wound up paying $21.65 after fees. The fees were obvious at checkout. I didn't have to sign up for anything or download an app, either (which I don't like about Dice, but they are similarly good otherwise).
The problem is mostly vertical integration & abusing a monopoly over venues of a certain size. I understand I live in a place where there are more independent venues than other places and I'm glad I happen to be into the acts that play them...
If Ticketmaster wants this to go away all they have to do is stop selling tickets for artist that have something mean about the current president. Look out Taylor Swift!
I don't understand why people can't make the logically necessary step to conclude that capitalism promotes cartels because there are profits to be made in cartels.
Capitalism always results in monopolies and cartels. This was known 100 years ago and it is still true now, just not as publicized. I wonder why...
> This was known 100 years ago and it is still true now, just not as publicized. I wonder why
Economics education in America sucks. (Along with civic, legal and other education. Not for cynical reasons, but because we treat schools as job centres and day care.)
The housing debate reflects a base inability to grasp supply and demand. The antitrust debate, market failures.
Economics takes a modicum of effort to grasp. In the TikTok world, it’s easier to justify laziness by spouting nonsense about economics assuming everyone is rational or whatnot. (This confers a massive advantage to those who know what they're talking about. And perhaps this is part of what's driving the elite disparity in American today. Renters will happily protest for their landlords against new developments.)
Ticketmaster + venues are incentivized to maximize primary ticket sales.
Ticket brokers are generally willing to take on the risk of buying up tickets to events on the primary market and constrain supply to turn a profit on the secondary market.
This works because TM and secondary platforms can claim ignorance and control the narrative: “we do our best to prevent bots”/“fans should be free to resell their tickets”
The only way around it is for the government to regulate prices, like they do in the UK (i.e. you can’t resell tickets for more than face value)
That means that TM/venues likely aren’t guaranteed as much profit, and ticket brokering businesses disappear, but both of those things are ultimately net negatives for consumers anyway.
> you can’t resell tickets for more than face value
I believe some states have tried that but it runs afoul of individual rights and first sale doctrine. Once I buy something, it's my property and I'm free to sell it for whatever price I can get.
The issue that spawned scalping and Ticketmaster is that musicians want to sell tickets under their market value. There's no analogous issue with airline pricing.
Worse still, they want to sell it below market value, but they want to be paid as if they were selling tickets at market value.
I remember finding some story about a contract for Ke$ha or Kathy Perry or some other pop-concoction of the previous decade getting leaked (*) , and one of the ways in which the artist got paid was trough a percentage of the tickets to distribute trough unofficial resale channels.
The issue that spawned Ticketmaster is that as a class artists are greedy, but they want to pretend they aren't. Being hated is a vital part of that company's business model.
(*) I think it must have been Ke$ha, as that one was involved in some financial dispute, but I can't find the story right now.
> The issue that spawned Ticketmaster is that as a class artists are greedy, but they want to pretend they aren't. Being hated is a vital part of that company's business model.
The issue is that scalpers can buy a significant portion of tickets at initial pricing and artificially drive up demand when the event says they're "sold out". Plus, many events like to set low initial prices to try to get money flowing in earlier, and raise prices closer to the day of the event, which makes them a potential "investment" for people who have no plans to attend.
The demand is the demand. TM should just set the initial price higher. This will discourage scalpers because their return is lower and their risk is higher. Fans will get to see the concert if they are willing to pay. If they aren't, then the price is too high, or the tickets will go to other fans who value them more.
But many concertgoers buy their tickets early specifically to get the discount. The discount over later pricing is a valid marketing tactic. Airlines also raise seat prices closer to the day of the flight to encourage people to buy earlier ahead of time.
If Ticketmaster enjoys such market dominance, they become responsible to prevent widespread misuse of their own platform, lest they become negligent. They are owned by livenation which is a public company.
What other services, other than musicians operating in a monopoly environment, deserve criticism for under pricing their services? The problem is a market failure, but the musicians didn't cause it.
Only recently I realized the fact of musicians purposefully selling tickets much below of what people would actually pay. Never occurred to me, had to hear it in an podcast/interview.
I wonder how many simple facts of life like that one remain hidden right under my nose.
The thing was it was local promoters + local sales (aka criminals) who would get tickets from management (yes thats the artists management) and kick the money back to the artist if they were lucky (if not the management kept it).
Now TM owns the venue, they are the promotor, they are the manager(to an extent) and have full control of the tickets, and the secondary market. The artist is now 100 percent in on the action making fans buy a fan club membership then get "face value" tickets at presale only with expensive meet and greet packages that range from a few hundred bucks to a 1000. An artist can tack on 50k to several 100k doing this at every date/venue.
As for TM's uncharges, most of that is because the artist either demands they do it (my prices are reasonable) making TM the scape goat, or they want a sum that is the total of the door and TM needs to cover venue costs and make profit so that just gets baked in as a "fee".
Just to put a fine point on this. In the old model promoters, venues all of those entities being separate and charging a markup made sense. When TM consolidated they didnt change the markup they just kept the margin...
By the reasoning of "Now TM owns the venue, they are the promotor, they are the manager(to an extent) and have full control of the tickets, and the secondary market." I would think the artist is 100% at the mercy of TM rather than in on the game. With that kind of control, why would they share with the artist?
I feel like there's always going to be a surplus in artists. I think it would require something like a union of artists to have any kind of leverage in that regard.
Maybe something like ASCAP or BMI?
You can't resell a plane ticket. You can get a credit or cancel the purchase depending on the airline's terms. But there is no secondary market in plane tickets. If you show up at the airport and your ID doesn't match the name on the ticket, the ticket is invalid.
That is a (relatively) new thing, however- at least in the US. Prior to the September 11th security reforms there no ID checks against tickets, and you could resell them. This was so commonplace that one US airline (People's Express) back in the 1980's did all their tickets paid in cash after you boarded. They had no idea who would be on a flight at all until the boarding started!
(You can see this in the spoof movie Airplane II: The Sequel from 1982, where our hero boards the Lunar Shuttle buying a ticket from a scalper.)
Venues don't want to be checking all that at their gates plus they don't want to prevent scalping it's only really the artists and fans who are anti scalping the rest of the parties in the pipeline loooove scalpers.
There is no reason that event tickets couldn't be sold similarly to airline seats.
Charge extra for each armrest. Charge extra for priority entry to the venue. Charge to bring in a purse. Charge to sit next to your family. Charge for adequate leg room. Earn points that become worth less and less as they accumulate.
How many times is Ticketmaster going to be slapped on the wrist before something is actually done? They are clearly corrupt and colluding with scalpers and every 4 years or so the FTC says "hey now don't do that" and Ticketmaster goes back to their old schtick. It's immensely frustrating because they are also a monopoly and no one can feasibly compete with them because they also control the event venues. I guess this is end-stage capitalism though..
We bought $700 tickets to see a show we really wanted to see, but ended up being unable to make it.
We tried selling it on Ticketmaster, where you can in theory set your own price, or accept their "best offer". Our best offer was somewhere in the neighborhood of $150, and given that it was the night of the show, we accepted it.
We paid $54 per ticket in "processing fees" when purchasing, and paid $50 in more "processing fees" when selling. I'm sure the eventual buyers of our tickets probably had to pony up something like that as well.
If I had a magic button that made everyone above a certain level working there destitute and homeless, I'd probably break my finger pushing it.
Their whole business is based on bullying, dark patterns and ripoff, they either go out of business and become homeless or turn out to be the next president of the united states.
> Their whole business is based on bullying, dark patterns and ripoff
No. It’s based on monopoly. There are a limited number of venues that can host a modern superstar, generally no more than one per geography, and Ticketmaster made it a point to represent all of them. Which means any modern superstar and their fans must work through Ticketmaster. Which, in turn, enables this nonsense.
The cause is monopoly. Not “bullying, dark patterns and ripoff;” those are effects.
It’s worse than that.
The venue contracts with Ticketmaster to hike all the fees and shit, which then get kicked back in some percentage to the venue (and sometimes the band) and Ticketmaster takes the heat.
So the 50% that goes to “Ticketmaster” may be 80% to the venue.
> turn out to be the next president of the united states
From the site guidelines:
> Eschew flamebait. Avoid generic tangents. Omit internet tropes.
What kind of show sell $700 tickets? Does that include an escort?
Michael Rapino, the CEO of Live Nation regularly boasted about how for sports events people take pride in paying thousands of dollars for tickets near the front, and how he wishes it was the same for music.
Live Nation had been engaging in a venue refit programme to make a higher percentage of venue seating - 40% or so - ‘premium’ seating where they can charge far higher rates.
As someone in this thread pointed out the biggest problem with tickets is that (at the top end) musicians certainly but sports teams also sell tickets far below market rates.
It’s a catch 22: if you are a sports team and only sell $1000 tickets you might sell out the show but you alienate your core base who buy lots of other stuff like shirts and caps and beer. If you’re only selling to VIPs you slowly kill what makes your team valuable.
For music it’s harder: for superstar artists you could almost certainly sell out a stadium at crazy prices. But the fans are going to feel gouged and are going to be very vocal and for a lot of musicians that is a red line. There’s been a lot of controversy recently over airline style ‘dynamic’ demand-driven pricing for concerts, and a lot of big name artists have come out against it.
Again, it kills the golden goose. Better to have fans who will pay $100 a ticket every time you tour for the next 20 years whether you are fashionable or not than sell out three years for $1000 a ticket to people who won’t want to buy if you’re not the hot thing.
The kind where both System of a Down and Korn are playing, and we'd like to see them slightly closer than from an airplane window.
I was stunned by the prices of shows these days. The closest venue used to be $200 for up close, EXPENSIVE seats. Now they're $350 for open lawn. This is only 5 years apart, and the only difference is they use Ticketmaster instead of selling themselves.
I know! Greedflation is out of control. That used to be the cost of decently prized intercontinental plane tickets 6 years ago (not the cheapest!).
So many big shows these days, unfortunately. Not every ticket will be that much, but many of the best seats will.
That genuinely blows my mind. I can't even begin to imagine how a show could be so incredible as to be worth that much, but I guess that just means I'm not the target market.
Solution that might be anti user friendly. Tickets are bought and assigned to a persons name at time of purchase. They can only be refunded at cost and resold at cost to buyers. Release of tickets refunded shall be reposted for resell at a random time after attempting a refund.
This will however allow people to pay for bots that will purchase tickets on their behalf. But I believe a verification system can prevent that from happening if one would like. But the incentives aren’t there to do so.
The problem for seated events is variations on, four people buy tickets together, seats ABCD, and the people in seats B and D drop out. They have friends who would buy the empty seats, but instead end up with a stranger in between them.
Or two people buy seats together, one can’t make it, and now the other person is stuck sitting with a stranger. And they have a friend who also wants to go who is also sitting alone.
The venue might still sell out but it’s a worse experience for everyone. Even groups who all get in together get annoyed by people trying to swap seats or cram in the aisles to be with their friends. Venue staff are stuck dealing with crowd control issues.
I’ve heard of this before, it might be Joe Rogan that does this
i experienced the opposite of this, bought tickets for a band i didn't really want to see, and ended up selling it on ticketmaster for a profit shortly before the concert
i felt like i accidentally made money on some esoteric stock market
[flagged]
Hard to care what happens to a company like TicketMaster. As you build your company, ask yourself how they ended up like this.
Do you think the founders had this outcome in mind when they started (everyone hating them and seeing them as an evil money grab)? They probably started with a different ethos.
A good reminder that what we do can change - we need to instill our values into the basics of everything we build, otherwise we'll just be building the next TicketMaster, Oracle, or Meta.
As far as I know, we get one go. Let's build things that matter and make the world a better place. Greed will even ruin concerts otherwise.
Oh, the shows are great. But the ticket purchasing experience is only slightly better than a root canal, and is typically more expensive.
It's hard to sympathize with the experience between scalping, which is bad, but also now there's all sorts of priority queues for people with various levels of pay-to-play which are pretty distasteful. AMEX presale, cell carrier presale, etc. all feels terrible. And the show is fun but my local arena renovated within the last decade and now feels like an airport terminal with all the tiered lounges, ripoff concessions even for an arena (I saw a $48 espresso martini), etc.
Similar to how I hear that Disney has basically made going to its resorts and scheduling Fastpass basically a second job.
Oh, for what it's worth, I might only go to an arena show once or twice more in my life, to see those "would like to see them in my lifetime before they break up or die" bands.
FIFA world cup has been selling opportunities for Right-to-buy. Monopolistic behavior.
Took my daughter to see something recently. Show was good, venue was fine. Buying the tickets was fast and easy, they were just expensive af scalped tickets.
> Do you think the founders had this outcome in mind when they started?
Maybe not this _exact_ outcome but largely yes I suspect they did. Capitalists rent seeking all the way through their history and if you put money first in any business venture you will always feel pressure to enshitify. See 1994 Pearl Jam vs TM and monopolistic behavior 30 years ago.
> Maybe not this _exact_ outcome but largely yes I suspect they did.
Sorry, this simply isn't the case. Before TM, the best available ticket was whatever the vendor you were dealing with had in their inventory. TicketMaster was started by 3 people who wanted to make the process of getting the "best available" ticket easier than going to all the disconnected ticket-sellers and finding out who had the best ticket.
The company changed models in the 1980s when a new owner took over who was solely focused on revenue.
> See 1994 Pearl Jam vs TM and monopolistic behavior 30 years ago.
Your takeaway seems different than mine. I see a company who could have changed or been regulated 30 years ago. Now they'll slowly die or be replaced quickly by something better like an AI ticketing system. Finding someone who likes TicketMaster today is impossible. When TM launched, everyone loved it. What a loss.
As many of us here have a role in how our companies are built and what they become, it is worth asking how TM lost its way and how we can avoid bringing the same level of gross, enshittified capitalism into the world with what we build.
> Now they'll slowly die or be replaced quickly by something better like an AI ticketing system.
I highly doubt it. The merger with LiveNation made them much more than a ticketing service. They now also handle artist management, concert promotion, and venue ownership. In fact "Live Nation-Ticketmaster maintains "monopoly control" over the top 100 amphitheaters and 100 arenas worldwide" [1]
[1] https://www.economicliberties.us/press-release/new-report-ex...
What part of "now they'll slowly die" is discounted by the charts you linked showing they're currently alive?
Internet Explorer had something like 99% of the web browser market in 1999. It... slowly died.
May TicketMaster follow suit if they continue their greed.
How long is the Ticketmaster-LiveNation exclusivity contract with the artists and the venues?
- Whether 1 and 10 years, the monopoly could fall for another provider in half the median duration. In fact, venues could collide together to replace the monopoly.
- Or, if Tickermaster really provides an extra income to venues able to change the type of venue by an order of magnitude, we might see an elitist top-class of artists, and then a non-elitist second class with more popularity, more decent venues, and affordable prices.
- Then we can talk about why we always hear the same artists on radio.
Why the disingenuous response. What I linked was an article entitled "New Report Exposes Live Nation-Ticketmaster’s Monopoly Control of Top Arenas and Amphitheaters Worldwide". The fact that they monopolize venues strongly discounts your suggestion that they will "slowly die or be replaced quickly by something better like an AI ticketing system".
2 months ago and the experience was great. Ordering tickets through ticket master was easy and everything went smoothly using the ticket to enter the venue was also smooth.
I’m not sure what Ticketmaster has to do with the show experience. But to answer your question, last week. I have another concert tonight
Which one?
Benson Boone
I go to a few concerts a year and enjoy them, but the only Ticketmaster concert I’ve ever been to was last year. I paid $115 each (with fees!) for good floor seats to see Weezer, Dinosaur Jr, and the Flaming Lips in 2024. The multi hundred or multi thousand dollar event tickets are insane, I’d never pay that much for a concert.
I am lucky to have local independent music venues (First Avenue in Mpls, they own a few local venues) with sub $100 ticket prices that have acts I want to see, which isn’t the case for everyone. Taylor Swift fans (for example) are squeezed as hard as possible for every penny, I think it’s absolutely disgusting.
Here in Oslo Norway, Ticketmaster is almost everywhere. Yet the local venues, Ticketmaster ones included, have tons of shows in the $30-50 range. That's for venues with a capacity for 500-1500 people.
We have larger venues for larger artists, almost always international ones, and there ticket prices are often starting at around $80-100 and quickly go way up if you want a good location.
However personally I found I enjoy the sub-$40 concerts the most. Mainly because the smaller venue lets you get close, sound is usually much better and quite often I find a lot more passion on stage at these venues, which turns into more memorable experiences. And if the concert ends up not being my thing or just not that great, then I've just wasted the price of a few beers so no big deal.
One thing that keeps Ticketmaster in its reins here in Norway is our legislation, which limits the kind of processing fee shenanigans and similar they can do. Also scalpers became much less of a problem after they introduced a law that you can't charge more than the original price when reselling tickets.
I stopped being willing to give money to Ticketmaster years ago, which automatically means that there are entire venues and artists that are off limits to me. That meant I spent more time and money on smaller, independent venues and artists.
And honestly? It really improved my concert-going experience.
I regularly go to smaller local venues to see shows. It usually costs ~$40, but even there the tickets are sold by Ticketweb, which of course is owned by Ticketmaster. It's cheaper, but it's impossible to get away from the evil empire.
Not in any way to defend Ticketmaster's unscrupulousness, but my undergraduate university used TM for the student football tickets and we had none of the unfairness, which leads me to agree with the sentiments that TM is actually following the will of the artists / event managers. At school, we could sell our tickets to other students gray-market, and just "transfer" them for "free" in the TM app without issue. They even started out with static QR codes, but decided to enable the "live" updating QR codes due to embarrassments with duplicate ticketers denied entry. So not only is TM to blame, they are the henchmen.
The FTC lawsuit specifically alleges that Ticketmaster deceived both consumers and artists.
This is also what I am experienced.
In the music festival world, there is a TM subsidiary, In the same venue you can see fees differ by dozens of percent based on who the Artist, the ones known for being good people are much lower even if the base ticket price is identical
So TM is just the stooge doing terrible things that the artist wants to do, but would prefer someone else take the heat for it? All while the artist engages fans as their parasocial friend, who would never do them wrong?
That's cynical enough for me to want to believe it.
Believe it lol [0]
"The acts are responsible for all of it. They set the ticket prices. They created the large fees. Ticketmaster is paid to take the heat. Because the acts don’t want their fans to hate them. Even worse, the fans don’t hate them even when they’re told the acts are at fault, they just don’t believe it!"
For more insight into ticket pricing, see [1]
That said, up until I read this Ars article, I understood what Ticketmaster was and why they exist and kind of had few problems with it or moral compunctions about it; the concert business is cut-throat and it's very hard to turn a profit without some of these tactics in place. I find this new revelation about protecting revenue by actively supporting + enabling the corrupt reseller market to be quite fucking distasteful though!
[0] https://lefsetz.com/wordpress/2022/11/17/ticketmaster-swift-...
[1] https://lefsetz.com/wordpress/2024/03/01/the-truth-about-tic...
There's an episode of Your Favorite Band Sucks that details a lot of how this works, and that's the picture they paint.
Unsure how accurate it is, but the guys who do the show have a lot of experience in the music industry.
You can find it on YouTube: Ticketmaster Sucks - Your Favorite Band Sucks Podcast
It's just supply & demand. The tickets go to whoever will pay the most.
Well, I look forward to getting another 45 dollars of credit to spend only at ticketmaster in five years through a class action1. Hard not to be cynical about it when the fines when caught are tiny.
1 https://www.cbc.ca/news/canada/saskatoon/ticketmaster-class-...
All they have to do is suck up to the president and it will all go away. I fully expect this to happen.
In Vancouver, Canada, the PNE (Pacific National Exhibition), owned by the City of Vancouver, got fed up with Ticketmaster and created its own ticket-vending outfit called Ticketleader.
https://ticketleader.ca
This might have been around 2011?
This PDF document from 2010 (don't let the 2018 in the URL fool you) still mentions TicketMaster. It is an announcement in connection with the 100 year anniversary (1910 - 2010):
https://www.pne.ca/files/uploads/2018/01/entertainment.pdf
Rick Beato thinks that AutoTune and whatnot killed music.
Maybe it was just Ticketmaster.
Ticketmaster is the obvious reason why fewer people go to live shows in North America, whether rock and roll or not.
Masters tickets are arguably one of the hardest to get for any event but they do a very good job of making it a fair process, all in house: https://tickets.masters.com/en_US/ticketsFAQ
There is no business that I hate more than TicketMaster.
In 2016, the OKC Thunder were making a playoff run. They just advanced to the finals and tickets were set to "go on sale to the public" at 10am on a certain day. I signed up for an account, got logged in, etc. and kept refreshing the page around 10am that day, card in hand to buy. The second that time elapsed, all tickets were sold out. Yet somehow thousands of tickets were available for "resale" instantly at $100+ more per ticket PLUS a transfer fee. My jaw was on the floor. Absolute and complete bullshit. I knew the gig then. It was obvious they just let all tickets get bought up by resellers/scalpers/bots without a care in the world for the actual fans. They actually make even more money allowing it to be this way due to the extra transfer fees on top of the original sale. I watched the finals on TV instead since I didn't have the money for that earlier in my career. Burn this company to the ground with the heat of a thousand suns.
Ticket brokers control 85%+ of the market. The problem is that they’re completely insulated from any scrutiny by the platforms (Stubhub and Vividseats actively work with larger ticket brokers as well). Punishing Ticketmaster doesn’t really change that dynamic.
There would be no scalpers if people weren't buying tickets to scalpers. The answer is easy. Don't buy crazy expensive tickets.
The answer is easy. Don't buy crazy expensive tickets.
I think this is a knock on effect of wealth inequality. People on here are talking about buying $700 tickets. My first thought is that the price sounds insane, but my second thought is to recognize that some folks have way more disposable income than I do. So $700 might be just another night out for someone else...
I know people who go to a big stadium show every so often and basically don’t spend any other money on music. I know other people who are going to $0 to $20 shows every week.
They feel like different hobbies and communities nowadays, and I don’t think that was always so true.
I love going to concerts and love going to sport events. Ticketmaster is awful, but most of the ticketing platforms are. I always talked with fellow friends how we would love to start a new startup for this, for selling tickets, a fair one, etc. But of course people in the industry wouldn't want it. Really a shame, because it would be one of those cases where I'd be working on somethign that excites me so I would give it all.
Selling tickets is a really tough really low margin business with a ton of gatekeepers and risk.
First up you need to convince promoters to give you the tickets. Not artists. When an artist signs a deal with a promoter the promoter owns the tickets and can pretty much do what they want.
Problem is, a lot of good promoters in the US particularly are owned by Live Nation, which owns Ticketmaster.
That’s fine though - just work with promoters who aren’t owned by Live Nation! Only problem is the venues those promoters are hiring are owned by Live Nation.
Also, a bunch of artist management companies are owned by Live Nation too.
So if you want to sell tickets for shows in non-Live Nation affiliated venues for non-Live Nation affiliated artists that’s fine.
But those are going to be small shows with relatively unknown artists. The risk increases in inverse proportion to the size of the show and profile of the artist. The promoter you’re dealing with is going to want cash up front, so as the ticketing company you’re going to have to loan them the money. If they run or the show flops or whatever else you are left holding the can.
And because you’re tiny and dealing with unknown shows you’re never going to get allocation for big name shows, so you’re not going to be able to build a valuable list of consumers that you can cross sell shows to.
And for the shows you’re selling you’re going to be left with remnant inventory and so you need someone with good lists who can shift that for you. So you’ll probably end up giving Ticketmaster 30-40% of your allocation from the promoters you are working with.
There are established alternatives.
eTix is good. The quoted price for a show was $20. I wound up paying $21.65 after fees. The fees were obvious at checkout. I didn't have to sign up for anything or download an app, either (which I don't like about Dice, but they are similarly good otherwise).
The problem is mostly vertical integration & abusing a monopoly over venues of a certain size. I understand I live in a place where there are more independent venues than other places and I'm glad I happen to be into the acts that play them...
I doubt you'd have much luck getting investors on board with a pitch that amounts to "we don't want to screw customers for additional profits"
But what do I know, I'm better with computers than people.
Not investable until Ticketmaster/Live Nation is broken up and the venues sold off.
If Ticketmaster wants this to go away all they have to do is stop selling tickets for artist that have something mean about the current president. Look out Taylor Swift!
It is past time for TicketMaster to have a more PC name. At least the dynamic is printed on the tin? You get what you put up with I guess.
I don't understand why people can't make the logically necessary step to conclude that capitalism promotes cartels because there are profits to be made in cartels.
Capitalism always results in monopolies and cartels. This was known 100 years ago and it is still true now, just not as publicized. I wonder why...
> This was known 100 years ago and it is still true now, just not as publicized. I wonder why
Economics education in America sucks. (Along with civic, legal and other education. Not for cynical reasons, but because we treat schools as job centres and day care.)
The housing debate reflects a base inability to grasp supply and demand. The antitrust debate, market failures.
Economics takes a modicum of effort to grasp. In the TikTok world, it’s easier to justify laziness by spouting nonsense about economics assuming everyone is rational or whatnot. (This confers a massive advantage to those who know what they're talking about. And perhaps this is part of what's driving the elite disparity in American today. Renters will happily protest for their landlords against new developments.)
The real question is, why is TicketMaster allowed to strongarm venues into essentially perpetuating its monopoly forever?
As I understand it, all the crazy fees are shared with the venue and performers. I don't know that a whole lot of strongarming is going on.
No need to strong arm the venues. They own them.
Ticketmaster + venues are incentivized to maximize primary ticket sales.
Ticket brokers are generally willing to take on the risk of buying up tickets to events on the primary market and constrain supply to turn a profit on the secondary market.
This works because TM and secondary platforms can claim ignorance and control the narrative: “we do our best to prevent bots”/“fans should be free to resell their tickets”
The only way around it is for the government to regulate prices, like they do in the UK (i.e. you can’t resell tickets for more than face value)
That means that TM/venues likely aren’t guaranteed as much profit, and ticket brokering businesses disappear, but both of those things are ultimately net negatives for consumers anyway.
> you can’t resell tickets for more than face value
I believe some states have tried that but it runs afoul of individual rights and first sale doctrine. Once I buy something, it's my property and I'm free to sell it for whatever price I can get.
Because its parent company Live Nation owns a whole bunch of venues. And a whole bunch of artist management contracts.
the venues are in on it and get paid
There is no reason that event tickets couldn't be sold similarly to airline seats.
The issue that spawned scalping and Ticketmaster is that musicians want to sell tickets under their market value. There's no analogous issue with airline pricing.
Worse still, they want to sell it below market value, but they want to be paid as if they were selling tickets at market value.
I remember finding some story about a contract for Ke$ha or Kathy Perry or some other pop-concoction of the previous decade getting leaked (*) , and one of the ways in which the artist got paid was trough a percentage of the tickets to distribute trough unofficial resale channels.
The issue that spawned Ticketmaster is that as a class artists are greedy, but they want to pretend they aren't. Being hated is a vital part of that company's business model.
(*) I think it must have been Ke$ha, as that one was involved in some financial dispute, but I can't find the story right now.
> The issue that spawned Ticketmaster is that as a class artists are greedy, but they want to pretend they aren't. Being hated is a vital part of that company's business model.
Excellent analysis
Yep. Artists make Bank and ticketmaster takes the heat. Win win!
The issue is that scalpers can buy a significant portion of tickets at initial pricing and artificially drive up demand when the event says they're "sold out". Plus, many events like to set low initial prices to try to get money flowing in earlier, and raise prices closer to the day of the event, which makes them a potential "investment" for people who have no plans to attend.
The demand is the demand. TM should just set the initial price higher. This will discourage scalpers because their return is lower and their risk is higher. Fans will get to see the concert if they are willing to pay. If they aren't, then the price is too high, or the tickets will go to other fans who value them more.
But many concertgoers buy their tickets early specifically to get the discount. The discount over later pricing is a valid marketing tactic. Airlines also raise seat prices closer to the day of the flight to encourage people to buy earlier ahead of time.
If Ticketmaster enjoys such market dominance, they become responsible to prevent widespread misuse of their own platform, lest they become negligent. They are owned by livenation which is a public company.
What other services, other than musicians operating in a monopoly environment, deserve criticism for under pricing their services? The problem is a market failure, but the musicians didn't cause it.
Only recently I realized the fact of musicians purposefully selling tickets much below of what people would actually pay. Never occurred to me, had to hear it in an podcast/interview.
I wonder how many simple facts of life like that one remain hidden right under my nose.
NO
Scalping has existed since forever.
The thing was it was local promoters + local sales (aka criminals) who would get tickets from management (yes thats the artists management) and kick the money back to the artist if they were lucky (if not the management kept it).
Now TM owns the venue, they are the promotor, they are the manager(to an extent) and have full control of the tickets, and the secondary market. The artist is now 100 percent in on the action making fans buy a fan club membership then get "face value" tickets at presale only with expensive meet and greet packages that range from a few hundred bucks to a 1000. An artist can tack on 50k to several 100k doing this at every date/venue.
As for TM's uncharges, most of that is because the artist either demands they do it (my prices are reasonable) making TM the scape goat, or they want a sum that is the total of the door and TM needs to cover venue costs and make profit so that just gets baked in as a "fee".
Just to put a fine point on this. In the old model promoters, venues all of those entities being separate and charging a markup made sense. When TM consolidated they didnt change the markup they just kept the margin...
By the reasoning of "Now TM owns the venue, they are the promotor, they are the manager(to an extent) and have full control of the tickets, and the secondary market." I would think the artist is 100% at the mercy of TM rather than in on the game. With that kind of control, why would they share with the artist?
Without the artist there's nothing to sell?
I feel like there's always going to be a surplus in artists. I think it would require something like a union of artists to have any kind of leverage in that regard. Maybe something like ASCAP or BMI?
Expand on what you mean by that?
You can't resell a plane ticket. You can get a credit or cancel the purchase depending on the airline's terms. But there is no secondary market in plane tickets. If you show up at the airport and your ID doesn't match the name on the ticket, the ticket is invalid.
That is a (relatively) new thing, however- at least in the US. Prior to the September 11th security reforms there no ID checks against tickets, and you could resell them. This was so commonplace that one US airline (People's Express) back in the 1980's did all their tickets paid in cash after you boarded. They had no idea who would be on a flight at all until the boarding started!
(You can see this in the spoof movie Airplane II: The Sequel from 1982, where our hero boards the Lunar Shuttle buying a ticket from a scalper.)
So this policy is younger than Google.
Venues don't want to be checking all that at their gates plus they don't want to prevent scalping it's only really the artists and fans who are anti scalping the rest of the parties in the pipeline loooove scalpers.
You can also buy plane tickets from a number of providers.
There is no reason that event tickets couldn't be sold similarly to airline seats.
Charge extra for each armrest. Charge extra for priority entry to the venue. Charge to bring in a purse. Charge to sit next to your family. Charge for adequate leg room. Earn points that become worth less and less as they accumulate.
Sounds like you haven't been to a venue in a while. Your snark is reality for everything but loyalty points.
How many times is Ticketmaster going to be slapped on the wrist before something is actually done? They are clearly corrupt and colluding with scalpers and every 4 years or so the FTC says "hey now don't do that" and Ticketmaster goes back to their old schtick. It's immensely frustrating because they are also a monopoly and no one can feasibly compete with them because they also control the event venues. I guess this is end-stage capitalism though..
Alongside the FTC lawsuit the DOJ is looking at breaking up Live Nation
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